Terms of Service Last updated: 2025

Service Terms & Liability

These conditions govern the use of our SCADA integration services, including multi-sensor processing loops and redundant PLC systems for metallurgical furnace control.

1. Scope

Services Covered

Multiconvergent provides design, implementation, and maintenance of centralized control loops and redundant programmable logic controllers for real-time temperature management in smelting furnaces. This includes sensor fusion, PLC programming, and system integration with existing plant infrastructure.

2. Obligations

Client Responsibilities

The client must provide accurate furnace specifications, access to existing control cabinets, and a stable power supply. Any modifications to the sensor layout or PLC logic after deployment must be communicated in writing. Multiconvergent is not liable for pre-existing wiring faults or unapproved changes.

3. Liability

Limitation of Damages

Multiconvergent's liability is limited to the contract value. We are not responsible for production losses, molten metal spills, or downtime caused by sensor drift, thermocouple failure, or external electrical surges. The redundant PLC switchover is tested under lab conditions; field performance depends on site-specific grounding and shielding.

4. Termination

Ending the Agreement

Either party may terminate with 30 days written notice. Upon termination, Multiconvergent will provide a backup of all PLC logic and configuration files. The client must return any proprietary hardware loaned during the project. No refunds are issued for completed integration work.

5. Changes

Modifications to Terms

These terms may be updated at any time. Registered clients will be notified via email at least 14 days before changes take effect. Continued use of the service after the update constitutes acceptance of the revised conditions.

6. Contact

Legal Inquiries

For questions regarding these terms, contact our legal team at info@multiconvergent.com or write to 61, Kharadi. We respond within 5 business days.

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